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Perspective

The Patient Experience and Health Outcomes

List of authors.
  • Matthew P. Manary, M.S.E.,
  • William Boulding, Ph.D.,
  • Richard Staelin, Ph.D.,
  • and Seth W. Glickman, M.D., M.B.A.

Despite criticism of patient-satisfaction measures, patient-experience surveys that are designed and administered appropriately provide robust measures of the quality of health care and offer insight into a dimension that's otherwise difficult to measure objectively.

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Funding and Disclosures

Disclosure forms provided by the authors are available with the full text of this article at NEJM.org.

This article was published on December 26, 2012, at NEJM.org.

Author Affiliations

From the Fuqua School of Business, Duke University, Durham, NC (M.P.M., W.B., R.S.); and the Department of Emergency Medicine, University of North Carolina School of Medicine, Chapel Hill (S.W.G.).

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