About NEJMFrequently Asked Questions

The New NEJM.org
Access and Sign-in
Technical Issues
E-mail, Feeds, Mobile Apps

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Subscriptions
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Continuing Medical Education
Reprints and Permissions
For Authors
For Institutions

THE NEW NEJM.ORG

Why was NEJM.org redesigned?
The new NEJM.org was designed to make it easier and faster for you to find and use the NEJM content you rely on to deliver the best patient care. The way you practice medicine today shapes your information needs. Making more decisions in less time means you need a fast and reliable source of trusted information. The enhanced design and navigation of the new NEJM.org gives you easy access to the latest medical research, plus commentary on the clinical applications of that research.

What has changed in the new NEJM.org?
The new NEJM.org has a suite of features that enable clinicians like you to interact with the material. You can personalize the presentation of the data to your own needs and interests, saving you time to spend on patient care. Some of the exciting new benefits now available include:

Enhanced design and navigation. Find the content you want more easily. Enhanced design and navigation will allow you to instantly locate the information you’re looking for.

My NEJM, your personalized space at NEJM. My NEJM gives you quick and easy access to your personal profile information and preferences.

New specialty pages. These new pages let you focus quickly on the content that is most important to you. On each of these 19 Specialty Pages, you’ll find articles pertaining to that specialty or topic, and can choose to receive free e-mail alerts that will notify you about new articles in any of the 19 specialties, so you never miss relevant content.

New search tools. New filters and sorting options let you refine your search results to find content more accurately and quickly.

The NEJM Archive – articles back to 1812. Every article NEJM has published will be available on the new NEJM.org. You’ll be able to search the Archive by specialty, topic and/or article type. Subscribers get 50 free access tokens to view Archive articles published between 1812 and 1989. Each token provides access to an article for 24 hours. Nonsubscribers can purchase Archive articles on a pay-per-view basis.

Intuitive article format. A convenient new tabbed article format facilitates more efficient, intuitive scanning, helping you find what you need faster.

What hasn’t changed is the quality of the leading-edge NEJM content you have come to expect.

Will my username and password remain the same?
The new NEJM.org requires you to use your e-mail address to sign in. If you currently use your e-mail address as your username, nothing will change for you, but you will be asked to confirm your account the first time you sign in.

If your current NEJM.org username is not your e-mail address, you will be asked to change your username to your e-mail address the first time you sign in.

Either way, account confirmation is a very simple process that will allow you to confirm your information and create your My NEJM account.

Will my personal profile and subscription information remain the same?
Yes. All of your current account information, including profile information, e-mail preferences, CME activity, and subscription information will be automatically stored for you at the new NEJM.org. Once you confirm your account you will see all of your information and can easily edit and update anything you like within My NEJM.

What is My NEJM?
My NEJM is your personalized center for maintaining and updating your account information and user profile. Functions you will be able to perform here include:

Change your e-mail address and password, update your mailing address and other profile information
Find your customer number
Renew your subscription and pay your bill
Review your CME activity
Select and manage e-mail alerts and updates
Manage your saved articles and searches

What type of support is NEJM.org providing to help site users during the transition?
You may contact Customer Service by e-mail or by telephone at 800-THE-NEJM (800-843-6356) in the U.S. & Canada, or 781-893-3800 x5515 outside the U.S. & Canada. Customer Service is available Monday through Friday, 8am – 4pm ET in the U.S. For Customer Service Europe contact EMD Berlin by e-mail or by telephone at 49 (30) 333099810 Monday through Thursday, 8 am – 5 pm CET and on Fridays 8am – 4pm CET.

In addition, we have prepared this new, expanded set of FAQs, easy-to-use links to send us feedback on the new design, and an introductory web tour and video. You may also access the Help Index for further support.

How can I provide feedback about the web redesign?
We welcome your thoughts and feedback on the redesign of the site — e-mail your comments and suggestions. You may also use the “Comments + Questions?” button located at the bottom of each page.

Has the search function changed?
Yes. You can now search the entire NEJM Archive going back to 1812. Additional filters are available in the search tool to help you narrow your results by medical specialty/topic, article category, and date. Results can be sorted by Most Recent, Most Viewed, or Most Cited. Advanced Search includes the ability to search within Full Text, Titles, or Abstracts/Extracts, as well as Boolean searches (ALL, ANY, NOT). You can search by author as well. Additional functions have been added to make it easier to find video, audio, and other interactive content.

Do I need to update my bookmarks and redirects to the new NEJM.org?
You will be automatically redirected to the new NEJM.org URLs for a time after launch, but it is good practice to update any related bookmarks or redirects you are currently using.

Why can't I find figures and tables I had saved on the old site?
Saved searches and articles were migrated from the old site. However, we were not able to migrate saved figures, saved Medline articles and searches. We apologize for any inconvenience.

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ACCESS AND SIGN-IN

Customer Service is available Monday through Friday, 8am – 4pm ET in the U.S. Contact us by e-mail or by telephone at 800-THE-NEJM (800-843-6356) in the U.S. & Canada, or 781-893-3800 x5515 outside the U.S. & Canada. For Customer Service Europe contact EMD Berlin by e-mail or by telephone at 49 (30) 333099810 Monday through Thursday, 8 am – 5 pm CET and on Fridays 8am – 4pm CET.

Why isn’t my username recognized when I try to sign in to the new site?
One of the changes on the new NEJM.org site is that your e-mail address will replace your current username for sign-in. The first time you sign in to the new NEJM.org, you will be asked to change your username to your e-mail address. Once you have done that you will sign in with your e-mail address going forward. Your old username will no longer work. If you continue to experience problems, please contact Customer Service.

Why is my username/password combination that used to work not working now?
The new site requires a unique e-mail address for each account. If you had multiple accounts on the site using the same e-mail address, your accounts may have been merged into a single account. You may log into the site using your e-mail address as your username. During the account merge, your most active account became your primary account. It is that primary account's password that will now work during sign-in. If you do not remember your password, or if the password you enter does not work, please use the Forgot Password? function to reset it. Once you log in and confirm your account, click on the Account tab in My NEJM to verify your profile data. If you continue to experience problems, please contact Customer Service.

I have forgotten my password—how can I retrieve it?
From any NEJM.org page, click on the “sign in” link in the upper right corner of your screen. Then click on the “forgot password?” link in the sign-in box that appears. An e-mail will be sent to the e-mail address associated with your account with instructions for resetting your password. Your password should be 6 to 20 characters long.

I can't remember my username or e-mail address.
Please contact Customer Service. We will be happy to help you retrieve your account information.

What does the “Remember me” check box do?
If you check this box you will be automatically signed in to NEJM.org the next time you visit. Your browser must be set to accept cookies in order to use this option. If you use a shared computer, the Remember me function is not recommended.

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TECHNICAL ISSUES AND REQUIREMENTS

Flash Player Download
View the video online without having to download any files. Includes chaptering and captions.

Windows Media Download
View on PC, Mac, and video-enabled Windows CE devices.

QuickTime Download
View on Mac, PC, and Video iPods.

Are captions and transcripts available for videos?
Transcripts for certain types of videos, such as Perspective Roundtables, are available. Closed captions are included with the Videos in Clinical Medicine series. If you need help accessing these tools, contact Customer Service.

What is your policy on privacy and use of cookies?
We use cookies to collect information and help personalize your online experience. Cookies are small files stored on your computer that we use to recognize you and your access privileges and preferences. Cookies allow you to store your username and password so you don’t have to log in each time you visit. We store and protect minimal personally identifying information in cookies. We do not store complete records or credit card numbers in cookies. Most Web browsers automatically accept cookies. Most browsers can be configured to prevent this, but you may not be able to access some parts of our site without cookies. Please view our privacy policy for more details.

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E-MAIL, FEEDS, AND MOBILE APPLICATIONS

Customer Service is available Monday through Friday, 8am – 4pm ET in the U.S. Contact us by e-mail or by telephone at 800-THE-NEJM (800-843-6356) in the U.S. & Canada, or 781-893-3800 x5515 outside the U.S. & Canada. For Customer Service Europe contact EMD Berlin by e-mail or by telephone at 49 (30) 333099810 Monday through Thursday, 8 am – 5 pm CET and on Fridays 8am – 4pm CET.

What can I do about incorrect formatting on my e-mail alerts?
We adhere to design standards that are supported across most e-mail clients and browsers, but some e-mail clients may not render HTML e-mails consistently. You can use the link in the alert to “view page online,” which will show you the correctly formatted page.

How can I opt in or opt out of receiving e-mails from NEJM?
You may opt in or out of e-mails by signing in to your My NEJM account and clicking through to the Alerts section. You may also manage all your e-mail preferences in My NEJM.

How often will I receive e-mail alerts?
Details about frequency and timing of e-mail alerts can be found in the Alerts section of My NEJM. The Table of Contents and the E-Bulletin will come each Wednesday evening; Online First alerts are sent as articles are published.

How can I find out why I’m not receiving alerts I’ve signed up for?
If you are not receiving your e-mail alerts, check your current settings in your My NEJM account. You will be able to manage all your e-mail preferences from there. You should also check your junk mail folder, and add alerts@nejm.org to your e-mail contact list. If you continue to experience problems, please contact Customer Service.

Can I suspend e-mail alerts for vacation?
We’re sorry that we are unable to temporarily suspend e-mail alerts. If you unsubscribe through your My NEJM account for a vacation or other reason, you will need to resubscribe when you wish to resume receiving the alerts.

Is any NEJM content available via RSS feeds and podcasts?
Yes. You may download the Weekly Audio Summary podcast, and also sign up for RSS feeds of many specialty areas and article types.

Does NEJM.org offer iPhone apps?
We offer two iPhone applications. “NEJM This Week,” is a free app which provides medical professionals with access to recent articles and a selection of images, audio, and video. It is available through the iTunes store.

The NEJM Image Challenge App allows you to test your diagnostic skills. The app randomly selects from 300 clinical photos published in NEJM. Simply view an image, chose your answer, and get immediate feedback. The Image Challenge app is available now at the iTunes store for $2.99.

SEARCH HELP

For more detailed information on search functions, please go to our Search Help page.

Has the search function changed?
Yes. You can now search the entire NEJM Archive going back to 1812. Additional filters are available in the search tool to help you narrow your results by medical specialty/topic, article category, and date. Results can be sorted by Most Recent, Most Viewed, or Most Cited. Advanced Search includes the ability to search within Full Text, Titles, or Abstracts/Extracts, as well as Boolean searches (ALL, ANY, NOT). You can search by author as well. Additional functions have been added to make it easier to find video and other interactive content.

How do I search for videos and other interactive content?
In addition to the Browse pages for multimedia and interactive content, there is a toggle in the search tool that shows your results in Figures and Multimedia. Filters appear on the left, allowing you to narrow your results by medical specialty, media type, and publication date. Each result indicates what type(s) of media that result contains (e.g., audio, video, interactive).

What’s the difference between the search box in the header on each page, and the search box within search results or on a Browse page?
The search box in the header on every page is a basic search box. It will generate a set of results based on the terms you entered, with all the default settings returned (All specialties, All categories, past 10 years). The search box within the results set, or on a Browse page, keeps the filters you’ve already applied to your results and executes a search on a new term with those same settings intact.

Can I save my searches on NEJM.org?
Yes, you can save searches (and articles) on NEJM.org when you create your My NEJM account. Just click on the “save” link at the top of your results. You can then view and edit searches in the Saved section of My NEJM.

Where can I find Medline search?
Medline search is no longer supported through the NEJM.org site. Access Medline here.

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SUBSCRIPTIONS

20 FREE online Weekly CME exams
PDF downloads of articles
Full-text audio versions of Clinical Practice articles
PPT slides and slide sets
50 free accesses to the Archive 1812 – 1989

Learn more about subscriptions.

How can I get access to the new NEJM Archive 1812 – 1989?
Individual subscribers receive 50 Archive article views as part of their paid subscription. Your My NEJM account will track the number of views you have “spent” and how many you have remaining. You may also purchase individual Archive articles. Please note that Archive articles are not included in 24-hour site-access purchases.

Learn more about the NEJM Archive.

Where can I find my subscription expiration date and customer number?
You can check your account status and information in My NEJM. Additionally, if you are a print subscriber, you can find your expiration date printed above your name on the address label on the cover. The first series of numbers on the left is your customer number; the second series refers to the expiration date. Renewal notices are sent several months in advance of your subscription expiration date and reminders will also appear online.

For online-only customers, your customer number was e-mailed to you when you subscribed. If you require assistance, please contact Customer Service.

How do I get full text access?
A paid individual subscription gives you full-text access to NEJM.org content. Just sign in with your username and password. If you have a subscription but do not have a username and password yet, you will need to activate your account for full-text access. View other available options for access.

How do I make changes to my subscription account or profile and personal information?
Change your e-mail address, password, mailing address, and profile information in My NEJM.

Why do I need to provide my credit card number for a free trial?
You are not required to provide a credit card number for a free trial; you may select the “bill me later” option instead. However, if you do provide a credit card number when you sign up for a free trial, you will not experience any interruption in service should you choose to continue with a paid subscription at the end of the free trial period.

Can I suspend my subscription?
Yes. To temporarily suspend delivery of your print subscription and your online access, please contact Customer Service .

Who should I contact about my print issues not being delivered?
Please go to your My NEJM account to confirm that your subscription is active and that your mailing address is correct. If this information is correct and you require additional assistance, please contact Customer Service.

Who should I contact about consistently late issue delivery?
Every effort is made to ensure delivery by the Thursday issue date. However, deliveries can sometimes be delayed. If this situation occurs frequently, contact Customer Service.

Can I replace a missing or damaged issue?
Please contact Customer Service to order a replacement copy and to confirm that your subscription is active and that your mailing address is current. We ask that requests for replacement copies be submitted within two months of the issue date to avoid replacement fees.

How can I obtain a receipt of my subscription payment?
Sign in to your My NEJM account to request a receipt. This option is available in the subscription details box.

Do you offer free access to developing countries?
Yes. View the list of countries with free access.

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OTHER PRODUCTS

NEJM WEEKLY CME PROGRAM

Do I need to answer correctly to get credit?
Yes. As of May 23, 2011, you must receive a score of 100% to receive AMA PRA Category 1 Credit^TM. Once you have successfully completed the exam, you can claim credit for the exam. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Why was this change put in place?
AMA PRA credit system modifications for 2010 require that journal-based CME activities include an assessment of the learner's performance; credit may be awarded only to those that meet a minimum performance level.

Why can’t I see the answers to CME exams I submitted prior to July 2010?
We were not able to migrate individual responses to CME exams submitted prior to the launch of the new NEJM.org site. However, the record of your taking the exam and the credit and certificate you received are all still available through your My NEJM account. We apologize for any inconvenience.

What happened to my remaining free exams from the old site?
When you log in to your My NEJM account, you will see that your free exams have been reset to 20 exams, regardless of how many you had already taken through the old site.

How can I use the free exams part of my paid subscription?
The free exams granted as part of your subscription are automatically made available to you before any exams you may have also purchased. Exams that you purchase never expire. You will be asked to confirm that you want to use an exam credit before being directed to the exam.

What happens to unused free exams when my subscription expires?
Your free exams expire with your subscription. When you renew, you will receive a new set of free exams. Any exams remaining at expiration are not carried over to your account upon renewal.

Where can I view a list of available exams?
Browse the list of more than 300 online exams across a wide variety of medical topics, with three new exams in each issue.

Where can I view my transcript and certificates?
From My NEJM, click on “View All CME Activity.” You will see a link to your transcripts and certificates there. You can also print your entire transcript or your transcript from a particular year.

What is the CME program accreditation source?
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

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REPRINTS AND PERMISSIONS

How do I find information pertaining to NEJM reprints?
NEJM reprints are offered in paper or electronic formats in any quantity needed. For additional information contact the Bulk Reprints Department.

How can I obtain permission to reuse material from NEJM?
Material published in the New England Journal of Medicine (ISSN 0028-4793) and the New England Journal of Medicine Online (ISSN 1533-4406) is protected by copyright. All rights are reserved under United States and international copyright and other laws and conventions. To obtain permission to reuse NEJM content, please refer to the Permissions page.

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FOR AUTHORS

Visit our Author Center for detailed information for authors.

Who is on the Journal’s Editorial Board?
View the current list of the Journal’s Editorial Board members.

What is the Journal’s impact factor?
The Journal’s most recent (2010) impact factor is 53.48. Impact factor is a measure of the number of times papers published in the previous two years have been cited in the scientific literature. Impact factors for all major journals are calculated by the Institute for Scientific Information.

What is the embargo?
The embargo is an agreement between the Journal and the media. The media agree to wait until Wednesday at 5pm ET in the U.S. before reporting stories based on articles appearing in that Thursday’s issue of the Journal.

Authors are expected to refrain from discussing their research with reporters prior to the Friday before publication.

The only exception is if an author presents research at a medical meeting. Responding to media inquiries at the meeting, or during the week following the meeting, will not jeopardize publication. We ask that authors follow these guidelines:

Please do not discuss the fact that the research has been submitted to or accepted for publication in the New England Journal of Medicine.
Please do not distribute any copies of the manuscript, tables, or figures. (It is acceptable to use the materials in a presentation, but they should not be distributed.)

FOR INSTITUTIONS

Visit our Institution Resource Center for detailed information for Institutions.

I can’t link to the other journals on HighWire anymore. Will this feature be reinstated?
No. Publishers on the HighWire platform offer “toll-free” reference linking to other HighWire publishers. Now that NEJM is on the Atypon platform, this “toll-free” linking is no longer in place. The reference links will bring you to the website of the appropriate journal, and your access will be determined by your subscription status with that journal.

Who can I contact if I have questions about ordering an Academic/Clinical Site License?
Ellie Phillipo
Site License Program
E-mail: institutionsales@nejm.org
Telephone: 781-434-7135.
Fax: 781-464-4818

Who can I contact if I have questions about ordering a Corporate Site License?
Sandy Wellman
Corporate Site Licensing
E-mail: corporatesales@nejm.org
Telephone: 781-434-7041

How do I gain access as an institutional user?
Institutional access is based on IP recognition, Athens log-in, or Shibboleth access. If you are having trouble accessing through your institution, please contact your administrator.

How do institutions obtain a subscription?
Please view our institutional subscription options.

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